REFUND POLICY

📍 Ali poultry shop: • Address: 01, Plot no LS-24, Sector 5-C/2, Karachi Central West, Pakistan • Contact Number: 0334-0037886 • Email Address: shahrozqureshi0321@gmail.com

1. Under what primary circumstances can a buyer claim a refund for chicken or beef items?

Refunds or immediate item replacements are provided if the delivered meat is found to be of the wrong cut, inaccurate weight, or displays clear structural spoilage at delivery time.

2. What is the exact valid timeframe for declaring a refund or replacement request?

Due to the perishable nature of raw poultry and beef products, all claims must be raised within two (2) hours of receiving your specific order delivery.

3. Does the establishment require a physical purchase receipt or booking slip to issue an exchange?

Yes, a valid store receipt, digital order confirmation text, or the original packing slip must be produced to officially process any return or structural adjustment.

4. Can a customer request a refund if they simply change their mind after the meat has been custom cut?

No. Once raw chicken or beef has been specifically customized, chopped, or minced according to your custom order instructions, it cannot be refunded or canceled.

5. What condition must the meat items be in for a physical return to be accepted?

The items must remain in their original clean store packaging, kept under cold refrigeration, and must not have been cooked, seasoned, or mixed with external ingredients.

6. How is a refund issued if the initial purchase was completed using counter cash?

For all approved cash purchases, a direct cash payout will be provided immediately at our counter line upon validation of the returned meat items.

7. What is the standard processing time required to clear an approved digital transfer refund?

If a digital mobile wallet or direct bank channel was authorized for payment, the approved refund will show in your account within 24 to 48 hours depending on banking timelines.

8. Are delivery fees or courier charges eligible for a refund if an item is returned?

Delivery charges are non-refundable unless the return is caused by a structural mistake on our part, such as dispatching a completely incorrect order or missing items.

9. Who is financially responsible for the transport costs incurred when returning an item?

Customers must bring the item back to our physical location or cover return dispatch riders unless the error was explicitly committed by our packing team.

10. Can discounted meat packs or seasonal holiday promotional sales be refunded?

Ans: Items bought under explicit clearance sales, flash promotions, or holiday bulk discount rates are final and cannot be processed for partial or full refunds.

11. What steps should a buyer take if they notice a mistake in their order weight?

Please contact our order desk immediately. We will verify the weight logs, and if a deficit is confirmed, we will dispatch the balance meat or issue a proportional cash refund.

12. Are refunds granted if an order is delayed due to severe local traffic or weather issues?

We do not provide cash refunds for standard transit delays caused by external factors like rain or traffic blockages, but we ensure the meat remains packed in ice.

13. Can a customer claim an exchange if they stored the meat improperly and it spoiled?

We do not take responsibility for spoilage that occurs due to poor storage or lack of refrigeration after the product has been successfully delivered to the customer.

14. What is the resolution process if a customer receives a bone-in cut instead of a boneless one?

We will quickly arrange a free replacement of the correct cut or issue a partial store credit refund representing the price difference between the two items.

15. Whom should a customer contact to immediately log an emergency order dispute or claim?

Please call our direct telephone helpline or visit our storefront in person immediately to register your issue for rapid resolution by management.